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Faq's

FREQUENTLY ASKED QUESTIONS


WHERE DOES THIS STORE SHIP FROM?

We ship from the beautiful Bay Area, Richmond Ca

 DO YOU HAVE A STORE?

 We also do many pop ups, events and fairs .We post where we will be on instagram @jentanadelights

 WHAT MATERIALS ARE USED TO MAKE THE JEWELRY?

Our jewelry pieces are made with genuine crystals, electroplating metals, gold filled , gold plated brass chain/findings, silver plated chain/findings, brass charms, vintage items found all over the world. 

WILL MY JEWELRY TARNISH?

Moisture and water may affect the longevity of the piece. Once you take proper care, the piece should not tarnish. 

Return and Exchange Policy ?

We want you to be absolutely in love with your Jentana piece. Therefore, we extend to you a 14 day return/exchange policy. 

 HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Our items are truly handmade . Processing time can take 1-5 days. Shipping time all depends on what option you choose at check out. Standard shipping is shipped USPS first class mail and can take anywhere between 1-3 days for domestic orders. All international orders generally can take anywhere between 7-21 days. 

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