Return Policy

RETURN POLICY

Beautiful piece but maybe not for you ? Maybe the red one suits you better ?We accept returns for a refund or store credit within 14 days of your purchase date. 

U.S. returns: Please use the shipping label provided by our Returns System so we can identify and process your return.

A shipping fee of $5.25 will be deducted per return.

Returns for store credit will not be subject to this shipping fee.

International returns are at the expense of the customer. We recommend using a shipping courier with tracking services to ensure the shipment of your return.

Sale Items: FINAL sale

  • Promotional Sale Items: Store Credit Only

If your item arrives broken or damaged, please contact customer service (jennifer@jentana.com) within 5 days of delivery.

 

What is the item arrives broken or damaged? 

YIKES! We are truly sorry that happened . Please email us @ jennifer@jentana.com within 5 days of delivery. We also recommend sending us a picture of the broken item and including sales #

We guarantee that any damaged item upon arrival will be replaced. Only if the item is one-of-a-kind or out-of-stock we will offer a full refund.

We will provide a shipping label for the item to be mailed back to us. Once the jewelry is returned, you will have the option to have a non-defective piece sent, issue a store credit, or receive a full refund.

Jentana: We offer one-time free repairs or replacements within 60 days from your purchase .