Shipping Policy

We are located in Richmond, California USA
- It is our goal to  ship all orders Monday through Friday . We are truly a handmade business . Please allow 1 to 5 days to process orders. 
- Signature  confirmation is required for any order over $500
- All  returned "Invalid Address" packages will be charged a $4 restocking fee
- We are not liable for lost, stolen, or mis delivered packages 

US Priority Shipping

  • Free shipping with USPS Priority Shipping for orders over $99
    • USPS Priority Mail: 2-3 business days (not guaranteed)

Lost packages: What if my package is marked as "delivered" but I do not have it?

Jentana is not liable for lost or stolen packages. If the tracking confirms the package as “DELIVERED” at the address provided, then neither the carrier service nor Jentana is liable. 

We cannot file a lost claim on your behalf. To file a claim with USPS please follow this link: https://www.usps.com/help/claims.htm